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This Privacy Policy explains how MOVE THAT COUCH! (“we,” “us,” or “our”) collects, uses, and protects information when you use the MOVE THAT COUCH! mobile application and related services (“the platform”). By creating an account or using the platform, you agree to this Policy.
MOVE THAT COUCH! is owned and operated by ZM Platforms LLC, a Texas limited liability company.
When you create or manage an account, we may collect information you choose to provide, including:
When you create or accept a service, we may collect:
MOVE THAT COUCH! may request access to your device’s camera, microphone, or photo and media library when you choose to take photos, record videos, or upload media through the platform.
Camera access is used to allow you to capture photos or videos related to service requests, in-app messages, profiles, or other platform features. Microphone access is used when you choose to record a video with audio. Photo and media library access may be used when you choose to upload existing photos or videos from your device.
These permissions are used only when needed to provide the features you choose to use. MOVE THAT COUCH! does not use your camera or microphone to record you in the background.
We may automatically collect limited technical information, such as:
This information is used to operate, secure, and improve the platform. We do not use it for third-party targeted advertising.
We do not sell personal information and do not share it with third parties for their own marketing purposes.
We may use aggregated or de-identified data for analytics and platform improvement purposes.
MOVE THAT COUCH! may use automated systems, including artificial intelligence and third-party technology providers, to support platform functionality, content moderation, fraud prevention, safety, policy enforcement, and other legitimate platform operations.
These systems may process information submitted through the platform, including profile descriptions, photographs, service requests, messages, and other user-generated content, to identify potentially prohibited contact information, misleading representations, inappropriate content, suspected fraud, or violations of our Terms of Service.
Automated review systems may generate moderation flags, analysis results, or other records associated with user-submitted content. These results may be inaccurate or incomplete and do not necessarily establish that a user has violated platform policies.
MOVE THAT COUCH! may use automated or human review processes to evaluate content, investigate potential violations, restrict or remove content, and determine whether administrative action is appropriate. Not all content is necessarily reviewed, and automated systems may fail to identify prohibited or inappropriate material.
Certain automated review and moderation functions may be supported by third-party technology providers, including artificial intelligence service providers. Information submitted through the platform may be processed by these providers on our behalf for purposes related to platform functionality, moderation, safety, fraud prevention, and policy enforcement.
We do not sell personal information or authorize these providers to use information submitted through the platform for their own marketing purposes. Additional information about how we share information with service providers is described in Section 8.
To protect user privacy, customers and service providers ordinarily communicate through MOVE THAT COUCH! messaging tools rather than directly exchanging personal contact information. Phone numbers and email addresses are not routinely disclosed between users.
In-app conversations may become unavailable following cancellation or completion of a service. If a credible dispute or claim arises in connection with a previously booked service, MOVE THAT COUCH! may, following administrative review, disclose limited contact information between the customer and service provider to facilitate direct communication regarding that service or dispute.
Such information may include a telephone number or email address reasonably necessary for communication. Disclosure is discretionary, is not guaranteed, and may be declined when MOVE THAT COUCH! determines that sharing the information would be inappropriate, unsafe, or inconsistent with applicable law. Where reasonably practicable, MOVE THAT COUCH! may notify the affected user before or after such disclosure.
MOVE THAT COUCH! may review messages and related service information when reasonably necessary to investigate disputes, safety concerns, suspected abuse, fraud, or policy violations, or to comply with legal obligations.
If you update your account information while a service is in progress, the platform may continue using the information originally associated with that service until the service is completed to avoid confusion or disruption.
MOVE THAT COUCH! uses email, push notifications, and SMS messages to provide transactional communications that support platform functionality. These communications may include account activity, service requests, booking confirmations, service updates, provider status notifications, cancellations, reminders, and customer support messages.
Push notifications and email notifications may be enabled by default and are used solely for transactional purposes. Users can manage their notification preferences for email and push notifications at any time through their account settings within the app.
Push notifications are delivered through device and operating system notification services and do not require a phone number.
SMS notifications are optional and are sent only after a user explicitly opts in by enabling SMS notifications and providing a valid phone number within the app. SMS messages may be used as a primary, fallback, or supplemental notification method when email or push notifications are unavailable or time-sensitive.
MOVE THAT COUCH! does not send marketing, advertising, or promotional SMS messages. Message frequency varies based on user activity.
Users may opt out of SMS messages at any time by replying STOP. For assistance, users may reply HELP. Standard message and data rates may apply.
Users managing services on behalf of a client may provide the client’s phone number so the client can receive transactional notifications related solely to that specific service.
By providing a client’s phone number, the user represents that they have obtained the client’s permission to receive such messages.
MOVE THAT COUCH! does not send marketing or promotional messages to third-party service contacts, and client contact information is used only for service coordination and status updates.
Users managing services on behalf of a client may provide the client’s email address and phone number so the client can receive transactional communications related to booking approval, booking deposit payment, provider-generated invoices, and other service-related payment requests associated with a specific service.
These communications may include booking deposit payment links, provider invoice payment links, booking details, cancellation terms, receipts, payment confirmations, and service-related notifications.
By providing a client’s contact information, the user represents that they have obtained the client’s permission to receive such communications.
MOVE THAT COUCH! does not send marketing or promotional communications to third-party client payment recipients, and client contact information is used only for transactional service-related purposes.
MOVE THAT COUCH! uses Stripe to process booking deposits paid through the platform.
In some cases, service providers may elect to generate invoices through the platform for completed services. When available, customers may choose to pay such invoices using payment methods supported by Stripe.
Stripe may also process deposit refunds, late cancellation fees paid to service providers, referral bonuses paid to users, and payments made through provider-generated invoices.
We may maintain records of booking deposits, refunds, promotional credits, rewards earned, referral bonuses, and related transaction history in order to administer platform features, calculate eligibility for rewards and incentive programs, prevent fraud, provide customer support, and comply with legal, tax, or accounting obligations.
Payment information submitted through Stripe is processed by Stripe in accordance with its privacy and security practices. MOVE THAT COUCH! does not store full credit card numbers or full bank account information on its servers.
Pickup, drop-off, and other service addresses and approximate locations are used only to support service requests and matching.
Service providers may see approximate locations before a quote is accepted. Exact addresses are shared only after acceptance so the service can be completed.
We may share information with vendors and infrastructure providers that help operate the platform, such as hosting, payment processing, AI and automated processing providers, analytics, technical monitoring, communications delivery, moderation tools, and customer support services. These providers may use information only to perform services on our behalf and for purposes related to platform functionality, operations, security, and improvement.
We may disclose information when reasonably necessary to comply with law, respond to lawful requests, or protect the rights, safety, or property of MOVE THAT COUCH! or others.
After a service is completed, customers and providers may be prompted to rate and review one another. Ratings and reviews are visible to other users and are intended to help promote trust, transparency, and accountability on the platform.
Ratings and reviews are provided by users and reflect their personal experiences. MOVE THAT COUCH! does not independently verify the accuracy of user-submitted ratings or review content.
User ratings and review history may be considered when determining a user’s eligibility to continue using the platform, access certain features, or receive service opportunities.
With reasonable safeguards such as anonymization or user consent, MOVE THAT COUCH! may display selected ratings or reviews on the platform or on related marketing materials to illustrate user experiences. We do not publish private contact information alongside reviews.
We retain information as reasonably necessary to operate the platform, comply with legal obligations, resolve disputes, and enforce agreements.
We use reasonable administrative, technical, and physical safeguards to protect information. No system can be guaranteed to be completely secure.
MOVE THAT COUCH! is not intended for children under 18, and we do not knowingly collect personal information from minors.
MOVE THAT COUCH! may update this Privacy Policy from time to time to reflect changes in platform functionality, information handling practices, legal requirements, or operational policies. The current version will be made available through the platform and will identify the date it was last updated.
When material changes are made, MOVE THAT COUCH! may notify users through email, in-app announcements, push notifications, or other reasonable communication methods. Changes will become effective on the date specified in the updated Privacy Policy or accompanying notice, subject to any notice or consent requirements imposed by applicable law.
Continued use of the platform after the revised Privacy Policy becomes effective constitutes acknowledgment of the updated Policy, to the extent permitted by applicable law. Where applicable law requires additional notice or consent for particular information handling practices, MOVE THAT COUCH! will comply with those requirements.
For privacy-related questions, contact: support@movethatcouch.com