This Privacy Policy explains how MOVE THAT COUCH! (“we,” “us,” or “our”) collects, uses, and protects information when you use the MOVE THAT COUCH! mobile application and related services (“the platform”). By creating an account or using the platform, you agree to this Policy.
MOVE THAT COUCH! is owned and operated by ZM Platforms LLC, a Texas limited liability company.
When you create an account, we may collect:
When you create or accept a delivery, we may collect:
We may automatically collect limited technical information, such as:
This information is used to operate, secure, and improve the platform. We do not use it for third-party targeted advertising.
We do not sell personal information and do not share it with third parties for their own marketing purposes.
When photos or other content are used outside of a specific delivery context, we take reasonable steps to avoid including personal contact details and may anonymize or redact information where appropriate.
To protect user privacy, customers and drivers communicate through MOVE THAT COUCH! messaging tools rather than directly sharing contact details.
MOVE THAT COUCH! may send transactional notifications via email and SMS to support platform functionality, including booking confirmations, delivery updates, reminders, security alerts, and customer support communications.
SMS messages may be used as a fallback or supplemental notification method when email or in-app notifications are unavailable or time-sensitive.
We do not send promotional or marketing SMS messages. Message frequency varies based on user activity.
You may opt out of SMS messages at any time by replying STOP. For help, reply HELP. Standard message and data rates may apply.
Users managing deliveries on behalf of a client may provide the client’s phone number so the client can receive transactional updates related solely to that specific delivery. The user is responsible for obtaining the client’s permission before providing the client’s phone number. We do not send marketing or promotional SMS messages to clients.
MOVE THAT COUCH! processes only the 20% booking deposit through the platform using Stripe. The remaining portion of the accepted quote (typically 80%) is paid directly by the customer to the driver outside of the platform.
Stripe also processes deposit refunds, late cancellation fees paid to drivers, and referral bonuses paid to users. We do not store full credit card or bank account numbers on our servers.
Pickup and drop-off addresses and approximate locations are used only to support delivery requests and matching.
Drivers may see approximate locations before a quote is accepted. Exact addresses are shared only after acceptance so the delivery can be completed.
We may share information with service providers that help operate the platform, such as hosting, payment processing, analytics, and customer support services. These providers may use information only to perform services on our behalf.
We may disclose information when reasonably necessary to comply with law, respond to lawful requests, or protect the rights, safety, or property of MOVE THAT COUCH! or others.
We retain information as reasonably necessary to operate the platform, comply with legal obligations, resolve disputes, and enforce agreements.
We use reasonable administrative, technical, and physical safeguards to protect information. No system can be guaranteed to be completely secure.
MOVE THAT COUCH! is not intended for children under 18, and we do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. Continued use of the platform after changes take effect constitutes acceptance of the updated Policy.
For privacy-related questions, contact: support@movethatcouch.com