MOVE THAT COUCH! Home

Terms of Service

Last updated: October 9, 2026

These Terms of Service (“Terms”) govern your use of the MOVE THAT COUCH! mobile application and related services (“the platform”). By creating an account or using the platform, you agree to these Terms.

MOVE THAT COUCH! is owned and operated by ZM Platforms LLC, a Texas limited liability company.

1. Platform Purpose & Relationship of the Parties

MOVE THAT COUCH! is a technology platform that connects customers and independent service providers for furniture delivery, assembly, mounting, and related light services. We do not provide transportation or labor services and do not operate as a carrier or service provider.

Drivers and service providers are independent providers and are not employees, agents, or contractors of MOVE THAT COUCH!. All agreements regarding services, pricing, scope of work, scheduling, and service performance are solely between customers and independent service providers. The platform is not responsible for loss, damage, delays, service outcomes, or disputes between users.

The platform facilitates connections only and does not arrange, manage, or provide delivery, shipping, freight, logistics, labor, or installation services.

2. Where the Platform Operates

MOVE THAT COUCH! is available in all 50 U.S. states and in U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, the Northern Mariana Islands, and American Samoa.

The platform is intended solely for deliveries that can be completed under the continuous custody of a single independent service provider or provider-led crew using standard road travel, where a drivable route exists between the pickup and drop-off locations, and for services that can be completed by independent service providers, individually or with additional crew members, using appropriate tools, equipment, and road travel, where applicable.

Deliveries that require international transit, customs processing, air or ocean transport, or handoff to another carrier or logistics provider are not supported.

Availability of the platform may vary by location, route, or service type. MOVE THAT COUCH! reserves the right to restrict or deny certain requests or routes.

3. Service Types & Limitations

MOVE THAT COUCH! may facilitate requests for services including, but not limited to:

These services are performed entirely by independent service providers.

The platform does not support requests involving:

Customers are responsible for ensuring that requested services are appropriate for a general labor provider and do not require specialized licensing.

4. Requests Not Supported on the Platform

MOVE THAT COUCH! is designed primarily for furniture-related services. Other requests may be allowed, provided they do not fall into the categories below.

The platform does not support requests involving:

4.1 Passenger Transportation

MOVE THAT COUCH! is not a ride or passenger transportation service.

4.2 Live Animals

4.3 Illegal or Prohibited Items

4.4 Hazardous or Regulated Materials

4.5 Weapons

4.6 Vehicles, Boats, and Aircraft

This restriction applies to items or services being requested. Drivers may independently use their own vehicles, trucks, vans, or trailers as part of their equipment.

4.7 Structures Requiring Specialized Handling

4.8 Licensed or Regulated Services

5. Driver & Service Provider Compliance, No Liability & No Insurance Provided

Drivers and service providers are solely responsible for complying with all applicable laws, regulations, licensing requirements, registration requirements, certification requirements, and insurance obligations applicable to the services they perform.

Service providers may choose to share information regarding insurance coverage, experience, qualifications, certifications, licenses, equipment, or other credentials through their profiles. Any such information is optional, self-reported by the service provider, and is not independently verified by MOVE THAT COUCH!.

Service providers are responsible for ensuring that all information, descriptions, photographs, and representations in their profiles are truthful, accurate, and not materially misleading. This includes representations concerning their services, experience, qualifications, vehicles, tools, equipment, and ability to perform particular types of work.

Photographs depicting vehicles, tools, or equipment that a service provider does not own must be accompanied by clear disclosure in the provider's profile description. This requirement includes photographs taken inside or around rented vehicles, customer-owned vehicles, or equipment belonging to third parties. Service providers must not imply that they own, possess, or have regular access to vehicles or equipment when that is not the case.

Service providers are solely responsible for exercising reasonable care in handling, transporting, assembling, mounting, installing, or otherwise working with customer property. Providers are responsible for selecting appropriate vehicles, tools, equipment, protective materials, handling methods, and safety precautions based on the nature of the requested service. MOVE THAT COUCH! does not direct, supervise, or independently verify these decisions or the manner in which services are performed.

Customers are responsible for reviewing provider profiles, ratings, reviews, photos, pricing, and other information made available through the platform before selecting a service provider.

MOVE THAT COUCH! does not inspect, verify, approve, certify, endorse, supervise, manage, direct, or control the services performed by independent service providers.

All vehicles, tools, equipment, materials, supplies, and methods used for services are selected and operated solely by the independent service provider.

MOVE THAT COUCH! is not liable for property damage, loss, injury, delays, service outcomes, or claims arising from services, deliveries, installations, assemblies, mounting services, junk removal services, or user interactions.

This includes, but is not limited to:

MOVE THAT COUCH! does not guarantee the quality, safety, legality, suitability, timeliness, completeness, or correctness of any work performed.

Services performed through the platform are not guaranteed to meet professional, licensed-trade, manufacturer, industry, or code-compliance standards.

6. Quotes, Scheduling, Booking Deposits, and Payments

6.1 Provider Quotes & Scheduling Terms

Drivers and service providers independently set their own prices, availability, and service terms, including proposed dates and time windows. Customers and service providers may negotiate price, date, time, and scope directly through the platform prior to booking.

Service providers are responsible for ensuring that their quotes accurately represent the services, crew size, vehicles, equipment, and other resources they intend to provide. Where the platform requests information about crew size or vehicle type, providers must supply truthful and accurate information and must not materially misrepresent their ability to perform the requested work.

Providers must communicate material changes to the quoted service arrangements to the customer before performing the affected work and obtain the customer's agreement when such changes affect the price, scope, required customer participation, or suitability of the proposed crew, vehicle, or equipment. Reasonable changes that do not adversely affect the agreed service, such as bringing an additional helper at no additional charge, are generally permitted.

Customers are not required to provide physical labor, loading assistance, unloading assistance, or other hands-on participation unless such assistance was expressly agreed upon between the customer and service provider. Providers are responsible for arranging sufficient labor and appropriate equipment to perform the agreed service safely.

Quotes may expire if not accepted within the timeframe shown or may be withdrawn by the service provider before acceptance.

6.2 Booking Deposits

When a customer accepts a quote, a booking deposit is charged through the platform using Stripe. Booking deposits are calculated using MOVE THAT COUCH!'s booking deposit structure in effect at the time the booking is accepted.

Booking deposit rates, tier structures, maximum booking deposits, and related pricing policies may be modified by MOVE THAT COUCH! from time to time. The applicable booking deposit is the amount displayed to the customer during checkout and accepted at the time of booking.

Depending on the payment method selected by the parties, payment of the remaining balance may occur directly between the customer and service provider or may be facilitated through payment tools made available through the platform, including provider-generated invoices processed by Stripe.

MOVE THAT COUCH! does not require service providers to accept any particular payment method and does not guarantee that card payments will be offered for every service request.

In some cases, a customer or user managing a service on behalf of a client may send a payment request or payment link to a third party for payment of the booking deposit. Any person submitting payment through such a payment link acknowledges and agrees to the applicable quote, booking, cancellation, refund, and platform terms associated with that service request.

6.3 Rescheduling & Cancellation Policy

Customers and service providers may mutually agree to reschedule a booked service. However, for purposes of cancellation and refund eligibility, the original date and time agreed to at booking controls all cancellation logic.

If a customer cancels more than 48 hours before the originally booked service date and time, amounts paid through Stripe may be refunded to the original payment method, and any MTC Credits applied to the booking may be restored to the user's MTC Credit balance in accordance with platform policies.

If a customer cancels within 48 hours of the originally booked service date and time, the service provider receives 100% of the booking deposit.

If a service provider cancels a booked service for any reason, the booking deposit is automatically refunded to the customer.

Important timing rule: The 48-hour window is calculated from the accepted quote at booking, regardless of later discussions or rescheduling.

Stripe processes booking deposit refunds and late cancellation payouts.

6.4 Provider Invoices & Card Payments

MOVE THAT COUCH! may provide tools that allow service providers to generate invoices for completed services. Customers may choose to pay such invoices using credit cards, debit cards, or other payment methods supported by Stripe if the service provider elects to offer payment through a provider-generated invoice.

Service providers are solely responsible for the amounts invoiced, the services provided, applicable taxes, and compliance with any legal or tax obligations related to those services.

MOVE THAT COUCH! does not verify invoice accuracy, does not guarantee payment collection, and is not a party to disputes regarding invoice amounts, service quality, refunds, chargebacks, or payment obligations.

Payment processing services for provider-generated invoices are performed by Stripe and may be subject to Stripe's terms, policies, fees, and processing requirements.

7. Referral Program

MOVE THAT COUCH! may offer a referral program that allows users to earn referral bonuses by inviting new customers or service providers to the platform.

7.1 How Referrals Work

Referrals may occur through a user's referral link, referral QR code, referral code, or other referral methods made available by MOVE THAT COUCH!. Referral tracking and bonus calculations are handled automatically by the platform.

7.2 Bonus Structure

Referrers earn 10% of the booking deposit for each eligible completed service completed by a referred user.

Referral bonuses are calculated based on the booking deposit only and do not apply to the total service price.

7.3 Eligibility

Referral bonuses are paid only for completed services. No referral bonus is paid for canceled, refunded, disputed, fraudulent, or otherwise ineligible transactions.

Referrers must maintain an account in good standing at the time the referred service is completed in order to receive a referral bonus.

Referral bonuses and MTC Credits are not paid or awarded in cases of self-referral or where the referrer and referred user share the same payout destination or otherwise appear to be the same person. MOVE THAT COUCH! reserves the right to withhold, deny, revoke, adjust, or cancel referral bonuses or MTC Credits in cases of suspected abuse, manipulation, duplicate accounts, fraudulent activity, chargebacks, or violation of these Terms.

7.4 Payouts

Referral bonuses are paid through the platform’s designated payout provider. Users are responsible for maintaining accurate payout information and complying with any tax reporting obligations associated with referral earnings.

7.5 Promotional Credits & Incentive Programs

MOVE THAT COUCH! may offer promotional credits, rewards, incentives, referral programs, review programs, early-adopter programs, or other promotional campaigns from time to time.

Such programs may award MTC Credits or other promotional benefits to eligible users for actions such as:

MTC Credits:

MTC Credits used toward a booking deposit may be forfeited if a booking is canceled within a period that would otherwise trigger a provider cancellation payout.

7.6 Quarterly Rewards Program

MOVE THAT COUCH! may offer a Quarterly Rewards Program through which eligible users earn MTC Credits based on qualifying booking activity during a calendar quarter.

Eligibility requirements, reward percentages, qualifying transactions, expiration periods, and other program rules are determined solely by MOVE THAT COUCH! and may be modified, suspended, or discontinued at any time.

Unless otherwise specified:

Participation in the Quarterly Rewards Program does not create any vested right to future rewards, credits, or promotional benefits.

7.7 Program Changes and Termination

The referral program and any promotional credit programs are offered at the sole discretion of MOVE THAT COUCH!. We reserve the right to modify, suspend, or terminate such programs, or adjust referral bonus amounts, MTC Credit amounts, expiration periods, eligibility requirements, or related program rules at any time for any reason, including but not limited to legal, regulatory, tax, or business considerations.

Any changes will apply prospectively. Referral bonuses already earned for completed eligible services prior to the effective date of such changes will not be affected.

7.8 No Guarantee

MOVE THAT COUCH! does not guarantee referral tracking accuracy and is not responsible for missed or skipped bonuses due to technical errors, misuse, third-party interference, incorrect referral usage, or system limitations.

8. User Responsibilities

Users are responsible for providing accurate, complete, and lawful information and for using the platform in good faith.

8.1 Customers

8.2 Service Providers

8.3 Third-Party Service Contacts

Users managing services on behalf of a client represent that they have obtained permission to share the client’s contact information and to allow MOVE THAT COUCH! to send transactional communications related solely to that service.

9. In-App Messaging, Receipts, and Tax Documentation

In-app messaging is provided to facilitate communication related to service requests and bookings. Messaging may be limited or locked:

Customers receive a platform receipt for booking deposits paid through MOVE THAT COUCH!. If a service provider elects to send an invoice through the platform and payment is completed through Stripe, customers may also receive transaction records, receipts, or payment confirmations related to that payment.

Service providers may optionally generate service provider receipts and W-9 forms through the platform.

MOVE THAT COUCH! does not verify off-platform payments, does not guarantee that a service provider will provide receipts or tax documentation, and is not responsible for provider noncompliance.

10. Transactional Communications

MOVE THAT COUCH! may send transactional notifications via SMS, email, and push notifications related to account activity, service requests, booking confirmations, provider updates, cancellations, and service availability.

Message frequency varies. Message and data rates may apply. Users may opt out of SMS messages at any time by replying STOP or request help by replying HELP.

Users may manage and update their notification preferences, including enabling or disabling SMS, email, and push notifications, at any time through their account settings in the MOVE THAT COUCH! app or website.

MOVE THAT COUCH! does not send marketing, advertising, or promotional SMS messages.

11. Disputes Between Users

MOVE THAT COUCH! is not a party to agreements between customers and independent service providers. Disputes concerning service quality, property damage, payments, scheduling, or performance are primarily the responsibility of the parties involved.

MOVE THAT COUCH! may receive, review, and investigate complaints or reports concerning user conduct, inaccurate representations, unsafe practices, violations of these Terms, or other concerns affecting the platform. Such reviews are conducted at MOVE THAT COUCH!'s discretion for purposes including platform safety, policy enforcement, and maintaining marketplace integrity.

In-app messaging may become unavailable following cancellation or completion of a service. When a credible dispute or claim arises in connection with a previously booked service, MOVE THAT COUCH! reserves the right, at its discretion and following administrative review, to disclose relevant contact information between the customer and service provider for the limited purpose of facilitating direct communication regarding that service or dispute.

Such disclosures will be limited to contact information reasonably necessary for the parties to communicate, such as a telephone number or email address. MOVE THAT COUCH! does not guarantee that contact information will be disclosed in every case and may decline disclosure when it determines that doing so would be inappropriate, unsafe, or inconsistent with applicable law.

MOVE THAT COUCH! may take administrative action, including restricting platform features, suspending accounts, or removing users, based on information obtained through complaints or other review processes. MOVE THAT COUCH! does not guarantee that it will investigate or resolve any particular dispute, determine fault, recover payments, arrange repairs, or compensate users for losses arising from services performed by independent service providers.

12. Prohibited Conduct

MOVE THAT COUCH! reserves the right to suspend or terminate user accounts, restrict access to features, or remove users from the platform at any time for violations of these Terms, misuse of the platform, suspected fraud, abuse, repeated substantiated complaints, materially misleading representations, unsafe conduct, or other behavior that may create risk or liability.

13. Automated Tools & Content Moderation

MOVE THAT COUCH! may use automated systems, including artificial intelligence and third-party technology providers, to support platform functionality, content moderation, fraud prevention, safety, policy enforcement, and other legitimate platform operations.

These systems may analyze information submitted through the platform, including profile descriptions, photographs, service requests, messages, and other user-generated content, to identify potentially prohibited contact information, misleading representations, inappropriate content, suspected fraud, or violations of these Terms.

13.1 Automated Review & Limitations

Automated systems may generate flags, recommendations, or other results that are incomplete, inaccurate, or incorrect. MOVE THAT COUCH! does not guarantee that automated systems will identify every violation or that all flagged content will constitute a violation.

MOVE THAT COUCH! reserves the right to review, restrict, reject, or remove content, limit platform functionality, or take other administrative action based on automated or human review processes, consistent with these Terms and applicable law.

Users remain responsible for the accuracy, legality, and appropriateness of information they submit, regardless of whether that information has been reviewed or processed by automated systems.

13.2 Third-Party Technology Providers

Certain automated review and moderation functions may be supported by third-party technology providers, including artificial intelligence service providers. User-submitted content may be processed by such providers for purposes related to platform functionality, moderation, safety, fraud prevention, and policy enforcement, as further described in our Privacy Policy.

14. Changes to These Terms

MOVE THAT COUCH! reserves the right to modify or update these Terms from time to time to reflect changes in platform functionality, business practices, legal requirements, or operational policies. The current version of these Terms will be made available through the platform and will identify the date it was last updated.

When material changes are made, MOVE THAT COUCH! may notify users through email, in-app announcements, push notifications, or other reasonable communication methods. Changes will become effective on the date specified in the updated Terms or accompanying notice, subject to any notice or consent requirements imposed by applicable law.

Continued use of the platform after revised Terms become effective constitutes acceptance of those Terms, to the extent permitted by applicable law. Users who do not agree to the revised Terms should discontinue use of the platform.

15. Governing Law

Governed by the laws of the State of Texas.

16. Contact

support@movethatcouch.com